qantas customer service agent recruitment process

"If confronted with this situation on the job, I would be very cordial to the customer and explain the Qantas Airways' policy on competitor price matching. As you reflect back upon your career, try to think of a time when you can demonstrate your ability to identify a problem, hypothesize a solution, and then set the wheels in motion to make the change a reality. I applied online. I guess its for if were rights person for this position. Use your points for flights, upgrades, hotels, or car hire. Excellent! If good customer service is provided, this can lead to lasting relationships with a candidate, whether or not they become a hire or not. Customer Service Representative (Former Employee) - Melbourne VIC - February 21, 2020. Group assessment; Request wheelchair assistance. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. Information about visas, health and more. Management is excellent. "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. Wow! The #1 call center temp agency team at Professional Alternatives focuses on providing a personalized approach to your high-volume call center staffing needs, ensuring your staff and your clients receive high-quality service, each and every time. Download our free online tools for individuals with dexterity limitation. Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. The first part is an online interview. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. We first completed a role play this was conducted in a separate room with 2 Qantas staff followed by an interview with 2 different staff and lastly group activity which is purely to see how you work in a team - I received a letter on the Friday (2 days post assessment day) asking for references the following Monday I was asked to complete online security check approx 1 week later I was asked to complete medical at own expense Search and book from over 15,000 cruise itineraries. Has this ever happened to you before? Possible answers are. In this role, you will be expected to know all of the details on flight scheduling, ticketing, baggage policies, and many other areas of the business, so you can explain details to customers in your interactions with them. Whether it's welcoming seasoned business travellers or checking in first time holiday makers, our Customer Service Agents deliver the first elements of service and customer care at the airport. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. What is the interview process like at Qantas. What key skills from that experience would you bring to this role? Request wheelchair assistance. Step 5; Reference checks. The process took 2 weeks. Qantas doesn't accept unsolicited resumes. This employer has not claimed their Employer Profile and is missing out on connecting with our community. As you answer, make sure to talk about the resources you used to help make the change. Provide additional details to further strengthen your answer. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. I found it daunting as you are receiving no feedback. Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. While there are many directions you can take your answer to this question, it is important to know that your interviewer will not just be looking to hear how you communicate with others. Interviews for Top Jobs at Qantas. how to verify an unverified sender in outlook. Our call center temp agency focuses on results . It roughly took three hours, and you had a ten minutes break. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. I applied online. Discover how you can start earning great rewards and savings simply for running your business. Work life balance is great. I applied online. You can submit an application for a role on our Careers siteOpens external site in a new window via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. First impressions count, so ensure your CV is up to date and highlights skills and experience relevant to the job for which you are applying. The process took 1 week. During this preparation, Customer Service Agents are asked to help restock the food, beverage, and other items on the plane, and also do some light cleaning in the cabin of the plane. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. ", "When I first started working I was a cashier for Woolworths and back then it was mainly cash, almost no eft pos, so I was experienced in handling cash, balancing the till, and being responsible for my register.". "I would not have any issues with the dress policies that you have in place for your staff. describe a time you solved a problem without any others help. The process took 2 months. Travelers can often be very unreasonable to deal with for the staff at Qantas Airways and your interviewer needs to hear that you have a calm, cool, and collected approach to handling unreasonable customers. I love to brainstorm and hear other people's ideas and expand on them! Get More Information About Our Qantas Airways Interview Questions. Over my career, I've learned how to not let my emotions get the best of me. My current employer is required to run a criminal background check on our staff every two years. The interviewer will appreciate that this isn't a problem for you. . I interviewed at Qantas in Feb 2023. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. We stayed off with a presentation followed by a group activity that we then had to present to our assessors. From my own perspective, I have the ability to take direction from others and also to take the lead on things when I am the expert in any situation. Rotating roster +1. Further details of this will be explained to you during the recruitment process. Looking for some holiday inspiration? Several examples include: As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. Track updates on extreme weather or other major issues that may impact your flight. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. Makes sense! For some others I know the process was shorter and others much longer. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. The Qantas Airways reservation number is ^1:832:460:1113^. The process took 3 weeks. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. Meeting as a Group. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. they gave me 5 questions. Toggle navigation beckton gas works railway; how to find ceres in your chart Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! I got 5 questions based on my CV and resume. 3. Search for jobsOpens external site in a new window now orfollow us on LinkedInOpens external siteto receive updates. Assesment Day - Involvled a introduction to the company and its values. "I'm a person who always wears their heart on their sleeve and speaks what's on my mind at all times. As you answer, keep this in mind. When did you have to say no to a customer. I chose your airline because my values align closely with your community engagement initiatives, sustainability efforts, and diverse culture of staff. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Why do you want to be a customer service agent? The process took 1 week. Part-time. why did you leave your previous job and why do you want to work with Qantas ", Our Professional Interview CoachMarcie Wilmot Reviewed the Above Answer. Bookcar hire,car specials,commercial vehiclesandairport transfers. Customer Service Agents. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. A poor customer experiences and how did you handle it. They wasted my time and effort and advise me to reapply if I am still interested in their company. Ways to check-in for your flight including online and on your mobile. Qantas is an excellent company to work for. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. Hospitality and Retail professional for the past 4 years specialising in customer service and dealing with customers. While your interviewer knows that you can likely handle this piece of the job, they're looking to hear if you do have any experience handling these types of duties during your past work. I applied the position online, and it took one month to process. Great job! I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. Discuss why your business would have suffered if you weren't familiar with every aspect of it. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Find departure and arrival information and view ouron time performance. Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. Discover our Australian domestic and international network, airline partners and oneworld. Then we rotated between individual interviews, document checks, an informal q&a, and a written test. Restaurant and hotel reviews, photo galleries and travel articles. Find out more about inflight dining, entertainment, seat maps and more.