marta mobility customer service marta mobility customer service

If you were issued a permanent card, your eligibility expires three years from the date of issue. 5. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. MARTA Police (Non-Emergency) 404-848-4900. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 . Mobility Fares pageto learn more about paying for MARTA Mobility. Atlanta, GA 30324-3330, In Person: The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. Learn more. custserv@itsmarta.com, Write to: MARTA Customer Service Center Local, Express, . MARTA Mobility does not access residential driveways. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. MARTA Mobility service is curb-to-curb. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. How do I use my Reduced Fare Breeze Card? Operators are not permitted to handle service animals. MARTA Transit; MARTA Service . Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. http://www.itsmarta.com/ride-with-respect.aspx. 2424 Piedmont Road NE Mobility Operators are prohibited from administering medication. Reservation or MARTA Mobility Agents name, if concerning a telephone conversation To request an alternative format, please call MARTA during normal business hours at. You can also load stored value (cash) at the cost of $1 per trip. Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. Also, only you are allowed to use your Reduced Fare Breeze Card. Click hereto learn about MARTA's Travel Training Program. Partnership Program. MARTA Police (Emergency) 404-848-4911. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Atlanta, Georgia 30324-3330. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Customers must be ready to depart at their assigned Ready Time. Indicate the use of a service animal, if applicable. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. MARTA Mobility Customer Guide - May 2019 4 Map of MARTA Mobility Service Area MARTA Mobility operates during the same days and hours when MARTA's fixed route bus and rail service is available. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. Claim your pass with the appropriate voucher links above. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Alternative format requests may also be made during the application process. At the expiration of the eligibility certification, customers are required to re-certify for Mobility service. A MARTA Mobility Service Agent will explain the service and/or mail an application. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. B. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. PCAs travel at no cost when accompanying the eligible customer. Click here to download the Mobility/Paratransit Application. Scooters are often unstable on lift equipment. 4. Customer gets off work or finishes school or appointment at 4:00 PM. We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Overview 5. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. For this reason, different types of eligibility that have developed in the transit industry, including: The assigned Mobility bus is scheduled to arrive during this time. You willstill have the optionof goingintovoicemail. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. 1. No commercial or large-size carts, or dollies unless collapsed. EXAMPLE: Customer prioritizes the Pick-Up Time. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Failure to cooperate with safety related policies may result in injury or loss of service. Applicants should indicate whether they will travel with a PCA during the application process. We apologize To view the full code, please visit Also please be advised that this card must be surrendered upon request by a MARTA official. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. Please indicate if no return trip is necessary. MARTA Transit; The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. traveltraining@itsmarta.com. Customers will not be charged with a No-Show if the Mobility Bus arrives outside of the thirty (30) minute Ready Window, and he or she chooses not to travel. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Student Program (K-12) Group Discount. However, a replacement fee will be charged for each lost or stolen card. I think that things are what you make it. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. A MARTA Mobility Service Agent will explain the service and/or mail an application. It is strongly recommended that a customer using a manual wheelchair have attached footrests. MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. MARTA Police (Emergency) 404-848-4911. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. The application has two (2) parts (A & B) and is the first phase of the process. MARTA Mobility. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. 30 Alabama Street, SW The assigned Mobility Bus is scheduled to arrive during this time. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Simply tap your card on the Breeze target wherever your riding. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. The goal: make life simpler for all our employees. The CCR will make every effort to accommodate requested pick-up or drop-off times. Weekday: 4:45 AM - 1 AM; . Yes, you can register your Reduced Fare Breeze Card and load it online at 2. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. Atlanta, GA 30324-3330, Via Fax: Atlanta, GA 30303, MARTA Headquarters Building Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Assistance for TDD Users: (202) 366-0153. If service is to be suspended, the reasons will be provided. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY 404-848-5000 . Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. Where can I purchase bus passes? If customers travel with a PCA, they may travel with one companion in addition to their PCA. However, customers should contact the local transit authority to confirm scheduling rules and regulations. MARTA attained the Silver level of recognition for its sustainability efforts. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. 4. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. Wheelchairs are defined as three or more wheeled devices. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. MARTA is a stable in Atlanta and people stay with them till retirement. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: 2424 Piedmont Road, NE To access the automated system, two (2) pieces of information are required: Personal customer ID number, which can be obtained by speaking with a Service Agent at. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. Mobility Bus 6. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Train Hours. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. Exact addresses of both the origin and destination. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. MARTA Customer Experience. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. MARTA Customer Experience. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. MARTA Mobility. If the visitors disability is apparent, this documentation is not required. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA has the right not to issue a replacement card. The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Customer Service. Please complete the The customer cannot depart earlier than 4:00 PM. Benefits and job security are a plus also. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. How much does a Reduced Fare Breeze Card cost? Mobility Fares. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. MARTA Transit; Wheelchair brakes must always be locked while on the lift. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. These buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta along a 3/4-mile corridor located on each side of all fixed bus routes and in a 3/4-mile radius of each station. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. view details. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. MARTA Police (Non-Emergency) 404-848-4900. When a return trip is needed, indicate the desired pick-up or drop-off time. Lost Item Inquiry Formfor lost items. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services.