Go to the app. If not, please contact the company that receives your payment directly and they will arrange to reinstate the direct debit on your account. The instructions to pay direct debit and Direct Debit Guarantee do not mention it. If you carry on receiving the goods or service then you will have to organise an alternative payment method. If a customer asks you to cancel a mandate make sure they also notify their bank. If the above applies to you, please visit us in branch or get in touch via telephone banking where we will be happy to help. Can I cancel a Direct Debit over the telephone or online? Select the direct debit you want cancelled. Note: Cancellation takes two working days to take effect. Customers can cancel a Direct Debit at any time. 1. It's a regular payment made from your card, like a subscription to a publication or a service, such as a television streaming package. When switching direct debits, only one payment is ever taken, and this will be in line with your new direct debit details. Your customer can cancel a Direct Debit mandate at any time either by informing you directly or through their bank. Use your Smartcard to complete the cancellation. To view your existing direct debits: Log in to your Digital Banking service at www.rbsdigital.com (opens in a new window) Once logged in select 'Payments and transfers' from the left hand menu. View or cancel a Direct Debit . 1.Go to the app.. 2.Select the card or account and click on ‘Manage my card’. The information you should provide in order to cancel a Direct Debit is: The name of the organisation you are paying The direct debit also must have been cancelled in the last 60 days. Welcome to Royal Bank of Scotland. When the Direct Debit is set up, the instruction will be subject to the safeguards assured by the Direct Debit Guarantee, which is detailed at the end of this instruction. Visit today to see how we can serve you. You can easily view or cancel a Direct Debit via our Mobile App or through your Digital Banking. A regular debit or credit card payment is not a direct debit or a standing order. Direct Debits and Standing Orders set up through your bank account can be cancelled simply using your Mobile App or Online Banking. Select 'Cancel Direct Debit' or 'Back' to return to the previous screen. Four things you need to know about cancelling Direct Debit payments. What information should I provide in order to cancel? Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. While you can’t set up a Direct Debit without the input of the people you are paying, you can view and cancel your Direct Debit directly with us, whenever you like. If you've got a payment due in the next two working days from this Direct Debit, please contact your customer service team. 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