The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. That should not even be separate. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Keep copies of all relevant documentation you are asked to complete. Amendments can only be made up to 48 hours before the pick-up time. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. Please read carefully the terms of the Car Rental Agreement before signing it. Wisecars is not liable for services or bookings not fulfilled due to force majeure. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in a California state or federal court of competent jurisdiction. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. When you rent a car, you will usually need excess coverage. You can also find this information in the pick-up and drop-off details. Wisecars customer support is available 24/7. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Wisecars will process your cancellation refunds in 7 days. When you return your car, the car rental company will check it, and charge you for any damages. All this experience and expertise is aimed to ensure you get the best experience. When you rent a car, you will usually need deductiblecoverage. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. I had questions about requirements of car insurance. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Great service! We used in October 2022. Most car rental companies will hold your car for you for an hour, but different companies may have different policies regarding delays. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. I reached out to Wisecars, who were really understanding of the issues I encountered. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. Verification can help ensure real people write reviews about real companies. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. If your friends have used your referral code and made a booking, you will receive 2% on their booking value after they have completed their rental. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Any additional charges will need to be paid at the rental counter in the local currency. Surely it's illegal in USA to drive with no insurance. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Yes. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. 2023 Wisecars. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. However, please keep in mind that any changes that you make to your booking will probably change the rental price. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . I refused to pay and they refused to refund me my $535 back. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Wisecars does not store credit card details. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Thank you guys for that excellence!!! @ Vicpak. Your voucher is normally issued 48 hours before the pick-up time. Seamless booking experience and great price compared to all other websites. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Due to this protection, it cannot be read by any third party. Wisecars will not sell or rent any personally identifiable information. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL To improve our service and website, we may use small data files known as Cookies. Dear Paul,Thank you for contacting us! Trustindex ltal hitelestve. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Dear Sara,Thank you for contacting us! If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. All rights reserved. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. However, you will not be entitled to a refund if: Please check if you provided the correct email address. This is the second time we have booked with Wisecars and had amazing service. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Wisecars employs limited use of cookies for your safety and does not store any personal data. Cancellation Protection can be purchased only at the time of booking and is not refundable. All cancellations outside of the aforementioned timeframes will not be refunded. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. The rules that apply to the main driver also apply to any additional drivers. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Find out how we combat fake reviews. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Honestly, never use third-party companies to rent a car. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Please note, under no circumstances is the fuel included in the rental price. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. In such circumstances, we will cancel your booking with no liability whatsoever. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. If you cannot find the confirmation email, please contact us via our website. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If you are late for your pick-up, you could lose your car. Wisecars does not store credit card details. Cancellation Protection can be purchased only at the time of booking and is not refundable. What's Wisecars' cancellation policy? Wisecars (collectively we, our, and us) is an international vehicle rental broker. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately.
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