Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Subscribe to customized emails to help you know before you go. The process also differs if you have already checked in online and got your boarding card. Channel View Road Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. Brittany Ferries are really helpful. Dont understand that. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Therefore, Ferryhopper is not liable for any modification of these policies and rules. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. pack jumper cables, ice scraper, warm clothing, snacks and water. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Less than 24-hours or failure to show for travel. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. Direct ferries is refusing a refund even though we are in lock-down. However it took 5 weeks, dozens of emails for you to confirm the agreement. Having help to step onto and off the boats were very helpful and appreciated. Please don't hesitate to contact us, if you have any queries. Can I cancel them and get a refund? Now Day 6, still no confirmation of my new booking for a weeks time.If read and actioned by DirectFerries, my booking reference is DFP 153669687 & Customer Services ticket #1523063 ..H E L P! You can also discover ports and routes available. I have attached documentation needed to prove the above incident. But, although they sent a confirmation, they make it clear that it's not a ticket. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. Why do they bother with Direct Ferries? Kind regards, Maya from Direct Ferries. Definite miles better than the outfit I booked with last year. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please bear in mind that there might be small differences in each ferry company's refund terms and conditions. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. The easiest and cheapest way to make a change to your booking is to log into My Account and request the amendment there. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. I am writing to seek your support and look at this matter with sensitivity and compassion. Channel House Please do not hesitate to send us a message or give us a call. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. We can see that your complaint has been already handled and declined as there was no error from our side. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. After over three weeks they have at first they don't know anything about, and just after that, they suddenly admitted that I have a ticket and everything is just fine. Here are 8 tips for writing great reviews. If the delay is more than double the times set out above, Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. With a choice of over 3000 ferry connections and more than 700 ports worldwide, you are guaranteed to find what you are looking for with Direct Ferries. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. I have travelled many times ever since my first positive booking experience. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) Stay away!! WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Go direct to the ferry operator. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. Do you mean direct ferries are trying to alter the contract or the op?. Please don't hesitate to contact us, if you have any queries. Our average member earns over 300 cashback a year. The website was setup easily and everything worked fine. We often link to other websites, but we can't be responsible for their content. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Email. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. (I paid extra for this option) After 3 times applying for a change I finally got answered, saying my requested change is not available. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Just as a point we had terrible problems with A ferry and will never use them again. It's a workaround but WAY cheaper than cabs. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. Bought wrong ticket because they shower wrong results. Hi all. They made mistake on two tickets (omitting my wife name on the tickets) when i wanted to correct this they initially asked for a significant change fee ,then waived it. I immediately tried to cancel but of course they are refusing to allow that. In case you are traveling with a rental car and don't have the license plate number yet, you can simply add RENT123. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. You have been added to the directferries.co.uk mailing list. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. This is the version of our website addressed to speakers of English in United Kingdom. How can this even be possible. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. If you make an amendment request through My Account the amendment fee is only 10/10. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). Normally if the tree is dead, hazardous, planted too close to your home or not considered significant due to its small size you should be able to remove it Dont book with this company- book direct with Ferry operator. I could see all ferry options (and I checked - it was all accurate), and the rest was a breeze. It was actually in USA dollars so my trip cost 1200 which is extortionate! More expensive but very safe an helpful.Thank you for your replay. like what ? In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. No way of calling them. Thank you for booking with Direct Ferries. They continuously referred to me by my partners name when he has never contacted them, which I found condescending and unprofessional. I have booked a trip to/from the UK (from Hoek van Holland). I even tried to take a person off and they wanted 214?! I appreciate that they are extremely busy atm , but find this unacceptable. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. Appalling customer service. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. All went well hope its the same when we arrive in Barcelona. Booking was quick and easy! Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. We also ensure all reviews are published without moderation. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. WebThe confirmation is only valid in combination with the credit card used for payment and, therefore, you must be in possession of it at check-in. You can return your tickets either to our offices or to a travel agency that collaborates with the ferry company you are traveling with. I will rather swim than use the useless company again. Our original booking made in January for April was cancelled by the ferry company. I made reservations Thank you for booking with Direct Ferries. WebMessages 12. Please don't hesitate to contact us, if you have any queries. Please note that Ferryhopper is not responsible for the loss of your tickets in the post. The prizes changes after you first buy the ticket. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. Londra, Inghilterra, Southampton SO19 6AJ England. Buying a ticket was easy but now to see how the experience on board will be in a few months! To get to other parts of Desaru, you can easily book a Grab. However I didn't receive a confirmation email. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. These vermin are interested only in your money - not servicing customers. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. The amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. Do not use these guys EVER. Please note that cancellation requests cannot be made via phone. The money being shown on day 5 as having been taken by FerriesDirect. We did so with Britanny Ferries. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. ***. The matter is starting to get urgent, but still no response. Anyone can write a Trustpilot review. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Please note that we can be contacted through our contact form on our website. Need to talk to us? Follow the Ground Transport signs and directions in your app to get to the location. Tried to amend reservation to Mar 3-6. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. The ticket included passage for myself, my dog and a small car. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Diabolical way to treat disabled, limited income people , or even anyone!! This website uses cookies to help us process your bookings as well as customise and improve your experience. If you make a mistake when booking online, you can cancel your booking at no cost We remain at your disposal. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. There is no one I can speak to. more. I am now writing direct to their registered office. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. It goes against our guidelines to offer incentives for reviews. not clear. The account will stay blocked until dispute will be resolved. They send Google link with location but doesn't work on my phone or computer. Please note: prices rise as space becomes less available. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! We do care about our customer and completing all amendment requests that we receive. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. No additional administration fees will be charged. It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. Ferryhopper applies a small modification fee of 6 (euros) per booking. That is even worst handle from your company. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Wondering what happens if your ferry travel plans change? WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Cancelling a Ticket Reservation or Purchase within 24 hours of Booking You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. WSF is the largest operating public ferry system in the US! Could be a little clearer to help new customers. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. Some of the add-ons on this site are powered by. I wished I had checked here before booking, I thought they were a genuine company but it is clearly a fraudulent and dishonest one. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. My original booking included the ability to change my booking. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Can I cancel them and get a refund?
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